Freshman Family Orientation - FAQs

Below you’ll find answers to common questions about Freshman Family Orientation. If you do not find the answer to your question below, please email us or call our office at 512-471-2353 (Monday-Friday, 8 a.m.-5 p.m. CT).

Questions by Category:

Schedule and Activities

What time does Freshman Family Orientation start and end?
Check-in for Freshman Family Orientation and the Longhorn Neighborhood take place from 7:15-9:15 a.m. and the formal program will begin at 9:30 a.m. The program concludes with a BBQ dinner with your student from 5:15-6:30 p.m.

What is the Longhorn Neighborhood?
The Longhorn Neighborhood is a resource fair that takes place from 7:15-9:15 a.m. in Gregory Gym (GRE) with representatives from over 20 different on-campus departments.

Where do I check in for Freshman Family Orientation?
You will check in for Freshman Family Orientation in Gregory Gym (GRE), located right next door to Jester Center. Freshman Family Orientation student staff and parent volunteers will be escorting families from Freshman Student Orientation check-in to the Freshman Family Orientation check-in location.

Will my student be with me during Freshman Family Orientation?
No, your student will be attending Freshman Student Orientation and will not be with you for any Freshman Family Orientation programming.

Will I see my student during Freshman Family Orientation?
You will reconnect with your student at 5 p.m. to enjoy a BBQ dinner. Afterwards, you’ll send your Longhorn on his or her way to complete the rest of Freshman Student Orientation.

Can parents/families attend the Freshman Student Orientation program?
No, parents and families should not attend any Freshman Student Orientation programming.

What college/school program should I attend if my student has a double major?
If your student has a dual major in separate college/schools, you are encouraged to attend the presentation by your student’s primary major. Or, if you have multiple attendees in your party, you may split up and attend different sessions.

What college/school program should I attend if I have more than one student?
If you have more than one student in separate college/schools, please email us or call our office at 512-471-2353 (Monday-Friday, 8 a.m.-5 p.m. CT) to talk through strategies. Or, if you have multiple attendees in your party, you may split up and attend different sessions.

My student was admitted to a certain college/school but wants to transfer to another. Can I attend the presentation of the college/school to which my student wants to transfer?
No, you must attend the college/school presentation of the college/school in which your student is currently enrolled.

Is there a chance to talk to UT Austin staff members during the Freshman Family Orientation program?
Yes, you’ll be able to visit with over 20 different on-campus departments during the Longhorn Neighborhood, a resource fair from 7:15-9:15 a.m. in the Gregory Gym (GRE).

Will the Freshman Family Orientation program include any physical activity?
While we try to limit the amount of physical activity, you will be walking outside in the Texas summer heat. We recommend wearing walking shoes and comfortable clothing and bringing a water bottle. We also recommend bringing a sweater as it gets chilly inside campus buildings.

Is there programming available for siblings or children who attend?
For the most part, siblings and children will attend the same programming as adults. Optional sessions will be offered for siblings (ages 12-17) in the morning and the afternoon.

What is served at the BBQ dinner?
Brisket, sausage, potato salad, coleslaw, beans, pickles, onions and bread will be served. The vegetarian option is comprised of baked potatoes with condiments, green salad, coleslaw, and vegetarian beans.

Will you be able to accommodate my dietary restrictions at the BBQ dinner?
There will be a vegetarian option at the BBQ dinner (see above). We are unable to accommodate other dietary restrictions. If you are unable to eat the food provided at the BBQ, you are welcome to bring in outside food. The Freshman Family Orientation program cannot provide storage or a refrigerator in which to store outside food.

How can I request accommodations if I have a disability?
Please email us or call our office at 512-471-2353 (Monday-Friday, 8 a.m.-5 p.m. CT) for more information.

Registration and Sessions

Am I required to attend the same orientation session date as my student?
While we recommend that you attend the Freshman Family Orientation session that corresponds with your student’s Freshman Student Orientation session, it is not required. If you attend a session date that differs from your student, you must make sure that your student’s college/school is presenting at the session you desire to attend. Click here to view the college/school presentation dates.

Can I switch to a different Freshman Family Orientation session?
You can switch to a different session date but you must make sure that your student’s college/school is presenting at the session you desire to attend. Click here to view the college/school presentation dates. To change your session, please reply to your registration confirmation email with the session date to which you’d like to switch.

I have completed the Freshman Family Orientation registration process but I have not received a confirmation email.
Please email us or call our office at 512-471-2353 (Monday-Friday, 8 a.m.-5 p.m. CT).

I have completed the Freshman Family Orientation online registration process but need to add an additional registrant.
Please reply to your registration confirmation email with the number of adults, siblings and/or children you’d like to add to your registration. The Family Orientation coordinator will confirm your updated registration and inform you of any additional charges.

What if I miss or do not show up for my orientation session?
If you miss your registered Freshman Family Orientation session, your payment will not be refunded. You may request to attend a later Freshman Family Orientation session date by replying to your registration confirmation email with the session date to which you’d like to switch.
 

Payment

What is the cost to attend Freshman Family Orientation?
Click here to view the charges for Online Registration and Same Day Registration.

What does the Freshman Family Orientation charge include?
The registration charge covers all-day programming and staffing expenses as well as dinner. It does not include lunch or parking.

Can I receive a waiver for the registration charge?
No. Unfortunately, the charge cannot be waived.

What payment methods are accepted for the registration charge?
If you register online, charges can be paid by credit card only (Visa, MasterCard, Discover and American Express). If you register at Same Day Registration, charges can be paid with cash, check or credit card (Visa, MasterCard, Discover and American Express).

I will not be attending the BBQ dinner. Can I pay a reduced registration charge?
No, the registration charge remains the same regardless of the amount of programming that you attend.

I only want to attend the BBQ dinner. Can I pay a reduced registration charge?
No, the registration charge remains the same regardless of the amount of programming that you attend.

I am unable to attend and need to cancel my registration. May I get a refund?
Registration charges are non-refundable, although exceptions may be granted on a case-by-case basis. If you are unable to attend, please let us know by replying to your confirmation email.
 

Parking & Travel

Can I stay in the on-campus residence halls during orientation?
On-campus housing is not provided to parents and family members during orientation. If you need overnight accommodations, click here for a list of hotels offering orientation rates. 

Where can I park during orientation?
Click here for information about parking.

Is orientation parking available for persons with disabilities?
Orientation parking is a separate process facilitated by the UT Austin Parking and Transportation Services (PTS) office. Click here for orientation parking options. 

Other Important Information

Do I need to bring anything with me?
At check-in, you will receive a bag (one per family) that contains a pen and will help when collecting handouts throughout the day. If you are a notetaker, we recommend you bring additional paper to write on. We also recommend bringing a sweater as it gets chilly inside campus buildings and a refillable water bottle as you will be traveling between buildings in the Texas summer heat. Several campus buildings, including Gregory Gym (GRE) and the Student Activity Center (SAC), have filtered water bottle refilling stations.

Will I receive a reminder prior to Freshman Family Orientation?
Yes, you will receive a reminder email with more detailed program information from Texas Parents the week prior to your session.

How do I pick up my ticket for the 2018 Family Orientation Scholarship drawing?
If you submitted a valid, mail-in entry and signed up as a Four-Year supporting member online, you will be emailed instructions on how to pick up your ticket. If you sign up as a Four-Year supporting member at Freshman Family Orientation, you will be given your drawing ticket at the time of signing up. Click here for more information.

Will the Freshman Family Orientation program include any physical activity?
While we try to limit the amount of physical activity, you will be walking outside in the Texas summer heat. We recommend wearing walking shoes and comfortable clothing and bringing a refillable water bottle as there are water bottle refilling stations throughout the campus buildings.

Is childcare available for children or siblings who attend?
No, there is no childcare provided. Optional sessions will be offered for siblings (ages 12-17) in the morning and the afternoon.

How can I request accommodations if I have a disability?
Please email us or call our office at 512-471-2353 (Monday-Friday, 8 a.m.-5 p.m. CT) for more information. If your student has a disability, he or she must submit the appropriate documentation and arrange for accommodations two weeks prior to his or her Freshman Student Orientation session.